ELECTRIC SERVICE
DUKE ENERGY 407.629.1010
Electric power is provided exclusively by Duke Energy and is individually metered in all cases. We highly recommend service be initiated on your closing date as the connection of electric and maintenance of temperature inside your unit is critical. Failure to maintain proper temperature within the unit will create an environment conducive to the growth of toxic molds and other organic substances, which could severely damage your unit and adjoining units. You will be asked by Duke Energy to provide your name, ownership information, service address, mailing address, and home and work phone numbers. You will be assessed a one time charge of $28.00 and, depending on your credit history, may be asked for a refundable deposit.
GAS SERVICE
TECO-PEOPLES GAS 407.425.4662
TECO-Peoples Gas provides natural gas. We suggest you contact the company early to request service be initiated on the date of your closing. A connection fee in the amount of $35.00 will be charged and a deposit will likely be required. You will be asked to provide TECO with your name, address and driver’s license/passport number. A representative must be present at time of service initiation to allow access to ensure no gas leaks are present. Note: Natural gas is not present in the following communities: Villas at Reunion Square, Centre Court Ridge, Reunion Grande, Patriots Landing & Terraces
WATER & SEWER SERVICE
TOHO WATER AUTHORITY 407.944.5000
Water and Sewer Services are provided by Toho and are metered individually in most cases. You will be asked to provide a copy of your sales contract or settlement statement, driver’s license number, and social security number and/or copy of your passport. A deposit will likely be required. Note: Water and sewer services for the following communities are included in the monthly homeowners’ association maintenance assessment and do not require connection: Villas at Reunion Square, Centre Court Ridge, Seven Eagles, Terraces and Reunion Grande.
TELEPHONE SERVICE
CENTURY LINK 800.366.8201
CenturyLink provides telephone service. Telephone service can be bundled with high-speed internet options as well as additional calling and messaging features. You will be asked to provide your name, current telephone number (if applicable), property address, billing address, place of employment and telephone number, social security number/passport information, and type of service requested along with the number of phone lines. Note: Owners who have placed their unit into the Reunion Rental Program, the Rental Management team will handle the connection of the phone service pursuant to the Resort Rental Agreement. Please contact the Rental Management team for additional information.
HIGH-SPEED INTERNET
QUANTUM FIBER 833-926-1289
CenturyLink Internet is currently in the process of migrating to Quantum Fiber. This transition is intended to provide long-term service improvements for Reunion homeowners and residents.
During the migration process, you may experience temporary internet service interruptions. In many cases, service will restore automatically. If your internet service does not return, please contact Quantum Fiber directly using the information below.
For customer service assistance:
– Call 833.926.1289
– Press 2 to bypass the phone number request
– Do not provide an account number if prompted
– Enter ZIP Code 34747
– Select “Repair My Internet”
– Provide your Reunion property address to the representative
– You may also advise the representative that you are a Reunion MDU Customer
Once your address has been located in the system, Quantum Fiber should be able to assist with troubleshooting and service restoration.
Please note that support procedures may change as the migration is completed. For the most current information regarding your internet service, contact Quantum Fiber directly.
CABLE TELEVISION
ARTEMIS 863.256.5052
Basic Cable Television Service is included with your monthly homeowners’ association maintenance assessment. Cable TV is connected to the unit upon completion and no further action should be required to make such connection active. Upgrades such movie and sports channels, digital video recorders, and digital or HD service are available by contacting CenturyLink directly. Note: Owners who have placed their unit into the Reunion Rental program, no upgrades are allowed while your unit is active in our program. The Rental Management team will handle the connection of the cable television service pursuant to the Resort Rental Agreement. Please contact the Rental Management team for additional information.
PEST CONTROL
ARTEMIS 863.256.5052
Domestic pest control applications are included in your monthly homeowners’ association maintenance assessments. Interior pest control applications as well as services needed between quarterly treatments can be requested by contacting the hoa. Note: Owners who have placed their unit into the Reunion Rental program, the Rental Management team will coordinate the quarterly interior pest control applications. Please contact the Rental Management team for additional information.
WASTE COLLECTION
ARTEMIS 863.256.5052
For condominium owners, there are common dumpsters located within each community. Please be sure to
transport your household waste to the dumpsters, as there are currently no door-to-door pickup services. For
owners of single family homes, door-to-door pick-up services are provided by Waste Management on select
days as noted below. Frequently Asked Questions
COMMUNITY DUMPSTER LOCATIONS
Centre Court Ridge…………………….. Across from buildings K & J, next to tennis courts
Heritage Crossing………………………..Next to the Heritage Crossing ballroom and in front of building K
Seven Eagles………………………………….Next to building U
Villas at Reunion Square………….. Sandy Ridge – Near building B
Sunset View …………………………………On right as you enter the parking lot
Whisper Way ………………………………Next to Maintenance building
Cabana Court ………………………………Between buildings A & B
Reunion Grande………………………… Call 407-662-1000 for additional pickup. The AM/PM Housekeeping staff checks the floors daily.
Terraces………………………………………… Thursday Curbside Pick Up
Single Family Homes………………… Monday & Thursday alley pickup or curbside
Carriage Pointe…………………………… Wednesday-Curbside Pickup as well as dumpster located at the end of Assembly Court
MAIL SERVICE
ARTEMIS 863.256.5052
There are mail delivery kiosks located within each community. To obtain your key and the location of your mailbox, please contact the hoa. Private post office box receptacles are also available at the Championsgate UPS Store (407-396-1659) or at the local branch of the US Postal Service (800-275-8777). Please remember, if you do not intend to occupy your unit and are not available to empty the contents of the box frequently, the postal service may return old mail to the sender. To avoid missed mail, remember to place a forward order from your Reunion address to your current mailing address.
*Disclaimer: All Information is subject to change without notice.